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Subscription Box Terms

Signing Up

When you sign up, a secure, online member profile is created for you with your subscription, pick-up/delivery information, and account activity. By signing in, you can view and edit your account, order additional items, and even schedule a vacation hold. Changes to subscription type or schedule must be sent to rootcellarmo@gmail.com and will take at least 7 days to process.

Upon signing up, subscribers agree to a minimum of 4 boxes. Subscriptions will continue indefinitely until you notify us of account changes at rootcellarmo@gmail.com.

Payment

Subscriptions are paid in advance of delivery/pick up. When your last paid subscription is picked up, we bill your credit or debit card for the next box. It’s automatic, and you will be notified by email. We do not store your personal or financial information on our website. Farmigo runs our order site, and your information is stored securely by Authorize.net. If you choose to pay for your subscription in-store, payment for your box must be made by 5 PM Saturday the week prior, or your account will be placed on hold until payment is received. Also, please note Root Cellar has weekly, 4-week, and 12-week payment options. Payment management is the responsibility of subscribers. Root Cellar will not process refunds for subscription balances or unused account credits. 

Order Pickup

Please remember to pick up your order or have a friend or family member do so. Thursday, Friday, and Saturday boxes will be held at Root Cellar until 5PM Saturday. If we do not hear from you and you forget or cannot pick up your box, it will be donated to a charity of our choice. We’re sorry, but we cannot hold boxes beyond Saturday or give a credit for boxes that are not picked up but don’t worry, the products will not go to waste.

Vacations or Changes

You may put your subscription on hold by logging into your account. You are allowed an unlimited number of vacations for your convenience. Please schedule vacations before midnight on Sunday of your next pickup/delivery. Once the deadline has passed, you will be committed to receiving your box for that week. Your credit/debit card will not be charged while your subscription is on hold. You may also modify your pick-up day in account management. 

Communication

Root Cellar regularly communicates with you via email to inform you of account activity and alert you to important information related to your subscriptions. It is your responsibility to read and respond to emails in a timely manner. You can also reach us at rootcellarmo@gmail.com or a sales associate during regular business hours at 573 443 5055

cancellation

By signing up you agree to a minimum of 4 boxes. Subscriptions will continue indefinitely until you notify us of account changes at rootcellarmo@gmail.com.

You may cancel your subscription at any time with at least 7 days notice. Please call 573-443-5055 or email rootcellarmo@gmail.com. If you need to suspend your subscription temporarily, you can by scheduling a long-term hold in your account management. 

Returning Your Box

COVID-19 Update: Root Cellar is not currently taking box returns.

Privacy Policy

We do not sell, rent or give our email list, customer list, or any personal /financial information to anyone. EVER!

our guarantee

Root Cellar guarantees our products for quality and freshness, and we pride ourselves on providing excellent customer service. If, for any reason, you are not happy, please get in touch with Chelsea at rootcellarmo@gmail.com or call Root Cellar at 573-443-5055 for service. 

© 2024 Root Cellar. All rights reserved. Website design and development by Pixel Jam Digital. Website photography by Rebecca Allen Photography.
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